11

Oct
2017

Estonian Hospitality

Posted By : cutecourts/ 0 0

My husband and I were booked on an amazing Baltic cruise in July with Regent Seven Seas.  Unfortunately our flight out of Toronto was delayed by several hours due to bad weather in New York (rain storm) which made us miss our connection from Newark.  We had to sleep in Newark Airport and were rebooked on the same flight the next day into Copenhagen but we had missed boarding our ship.  Once we arrived in Copenhagen our only option was to fly into Tallinn and spend the night there in order to board the ship the next day.  We booked a flight on Estonian Airlines – the wonderful reservation agent at the airport heard our story and without us knowing upgraded us to business class.  We had more comfortable seats (leather), a warm meal (with real cutlery) and the staff onboard were so sweet to us.  After travelling for two days it was the best feeling to be taken care of! We learned the hard way to always fly in the day before the cruise departs – you never know what is going to happen – delays don’t just happen in the winter!!

PLUS we got an extra day in Tallinn and absolutely loved the extra time – what a wonderful place with such friendly and helpful people.  A bad situation turned out to be okay … not that we would want to go through it again.

    Client